Whether you're a giant branded restaurant chain or a smaller independent client, the value of mystery shopper evaluation can raise your guest satisfaction and ultimately loyalty. 

A restaurant or hotel mystery shopper evaluation includes:

• A detailed, step-by-step narrative of the evaluation's experiences
• Data compared against industry benchmarks 
• Action plans that ensure accountability and results
• Instant program set-up and speedy turnaround time
• Complete, objective and fully fact-checked feedback

Best of all, we work closely with clients to create customized measurement programs that specifically target areas of need and fit a brand perfectly.

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Restaurant Mystery Shopper Report

We organize and deploy best-in-class secret shopper services to some of the Slovenia's largest hotels and restaurant companies.

Hotel Mystery Shopper Report

We organize and deploy best-in-class secret shopper services to some of the Slovenia's largest hotels and restaurant companies.